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TheSite.com is a new UK initiative to protect customers against unlicensed bookmakers and file complaints online.

All customers are invited to leave reviews of their experience at any sports betting sites.

You can file a complaint online using are simple service here.

How are complaints handled?

A professional member of our team will respond within 48 hours to give you help with your issues. We will also be able to speak to the bookmaker on your behalf to help rectify the issue.

Responsible gambling is crucial in ensuring the safety and wellbeing of customers.

The UKGC has implemented a range of guidelines that UK betting sites must follow in order to protect customers wellbeing. Some of these initiatives include deposit limits, self-exclusion, readily available help, and profits being used to fund charity organisations including Gamcare and GamblersAnonymous.

All UKGC licensed betting sites must clearly show their license number, company registration details and address in their footer of their website and in marketing emails.

How are sites selected on The Site?

We look at a range of factors focused on customer safety.

This includes:

• Fully regulated and licensed (this is a 100% requirement under UK law)
• Fair payouts and deposit/withdrawal Fees
• Good customer support
• Fair and transparent company